We calculate our carriage charges by allocating every item with theoretical carriage ‘units’. These units are based on the weight and volume of the item. As items are added to your basket these units are added together. The sum of the carriage units for all the items in your basket will then be compared to our carriage unit bands giving which type of carriage you be charged. We do not aim to profit from our carriage so this is the fairest way for us to pass on the costs of carriage and packaging to you. If you have any special requirements for delivery please do not hesitate to contact us.
The Website is only for delivery of products to customers in the Territory. Additional delivery charges may be applicable for certain Goods or for deliveries to certain locations. Such charges will be made clear to you before the Goods are supplied.
We will deliver the Goods to the address specified for delivery by you in your order. It is important that this address is accurate.
All delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver Goods within these time frames. We will let you know if we cannot deliver your products within 30 days of the date of your order, and give you the opportunity to either wait for the Goods or cancel your order.
Where we become aware that the date for delivery may be delayed, we shall notify you as soon as possible and aim to provide you with a revised date. We will not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the delivery date. We strongly recommend that you do not book fitters or tradesmen until the Goods have actually been delivered and checked by you.
When a delivery date has been arranged, you must ensure that someone is available at the address to accept the delivery. All deliveries must be received and signed for by a person over the age of 18.
We will always try to make one single delivery to you wherever possible to minimize any inconvenience. This means that when an order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order. We reserve the right to deliver by way of instalments.
If we are unable to effect delivery on arrival at the delivery address for any reason, an additional charge for any return or subsequent visit may be made. Should no one be available to take the re-delivery, we may cancel the order and refund the purchase price, excluding any delivery charges.
In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (e.g. the Citizen’s Advice Bureau).
Returns and Refunds
You may return Goods for any reason within 7 days from the date of delivery / collection provided that the following conditions are satisfied:
(a) Goods will only be accepted if you have taken reasonable care of them and they are unused and
(b) You return all the original packaging where possible to do so.
In order to return any Goods, you must contact us by email, or phone.
Except where otherwise agreed, you are responsible for returning the Goods to us. We ask that you please ensure that you obtain adequate proof of postage with adequate insurance in place.
Where Goods have been damaged whilst in your possession, we shall not be obliged to accept the return of those Goods. In such circumstances, we will notify you that the Goods are available for re-collection or re-delivery, for which you shall be liable for any reasonable delivery charges incurred.
The Company cannot offer refunds or accept returns on the following (unless they are faulty):
(a) If sealed packages have been opened on sensitive electronic goods (e.g. boiler printed circuit boards) and/or
(b) Goods that have been fitted.
(c) Goods made to customers specifications or clearly personalized.
In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund, together with any applicable delivery charges and any reasonable costs you incur in returning the item to us. Notification of any defect must be made within a reasonable time. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund, or product exchange.
If you return Goods to us:
(a) Because you have cancelled the Contract between us within 7 working days following the date of delivery; or
(b) For any other reason (save where the Goods are faulty) within 7 days from the date of delivery or collection, we will process the refund due to you (including any applicable delivery charges) as soon as possible and, in any case, within 30 days. However, you will be responsible for the cost of returning the Goods to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.